city4d Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by city4d through the website https://city4d.cam and all associated services, including account registration, deposits and withdrawals, betting and gaming activity, customer support interactions, and promotional communications. By creating an account or using any city4d service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

city4d operates as an online betting and gaming platform serving members in Indonesia. We are committed to complying with applicable data protection laws and regulations in Indonesia and to maintaining the highest standards of data security and privacy protection. This policy is designed to be transparent about our data practices and to inform you of your rights regarding your personal information.

If you do not agree with any aspect of this Privacy Policy, you must not use city4d. Your continued use of the Platform following any changes to this Privacy Policy will constitute your acceptance of such changes.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on city4d, you provide the following personal information:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification number (KTP or passport number).
• Contact Information: Email address, mobile phone number, and residential address (street address, city, postal code).
• Account Credentials: Username, password, and security questions (if applicable).
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers) used for deposits and withdrawals.
• Verification Documents: Copies of government-issued photo identification (KTP or passport), proof of address (utility bill or bank statement), and proof of payment method ownership submitted during KYC verification.

2.2 Information Collected Automatically

When you access or use city4d, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, approximate geographic location (city-level, based on IP), and connection timestamp.
• Usage Data: Pages visited, features used, time spent on each page, click-through rates, search queries, navigation paths, and referral sources.
• Betting and Gaming Activity: All wagers placed (bet amount, bet type, odds, outcome), game sessions (game name, session duration, RTP, win/loss amounts), deposit and withdrawal transactions, and bonus claims.
• Communication Records: Transcripts of live chat conversations with customer support, email correspondence, and any other communications between you and city4d.

2.3 Information from Third Parties

city4d may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation data, payment method validation, and fraud risk assessments from banks and e-wallet providers.
• Identity Verification Services: Age verification results, identity authentication outcomes, and fraud detection signals from third-party KYC providers.
• Marketing Partners: If you arrive at city4d through an affiliate or referral link, we may receive information about the referring source (but not personal information about you unless you provide it directly).

3. How We Use Your Information

city4d uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• To create and maintain your account on the city4d Platform.
• To verify your identity and age (21+ requirement) and complete KYC checks before processing withdrawals.
• To process deposits, withdrawals, and other financial transactions securely and accurately.
• To provide access to betting and gaming products, including sports betting, togel, live casino, and slot games.
• To maintain your betting history, account balance, and transaction records.

3.2 Customer Support and Communication

• To respond to your inquiries, complaints, and support requests via live chat, email, or WhatsApp.
• To send you important account notifications, including deposit confirmations, withdrawal status updates, security alerts, and policy changes.
• To notify you of changes to our services, terms, or policies that may affect your use of the Platform.

3.3 Fraud Prevention and Security

• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, duplicate accounts, bonus abuse, and other Terms violations.
• To protect the security and integrity of the Platform against hacking, unauthorized access, technical errors, and malicious software.
• To monitor betting patterns and gaming behavior for signs of problem gambling or collusion between players.
• To comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

3.4 Marketing and Promotions (With Your Consent)

• To send you promotional offers, bonus announcements, free bet offers, and other marketing communications via email, SMS, or push notification (only if you have opted in).
• To personalize your experience on city4d by showing you relevant game recommendations and offers based on your betting preferences and activity.
• To conduct surveys, request feedback, and improve our products and services based on member input.

3.5 Analytics and Platform Improvement

• To analyze usage patterns, member behavior, and platform performance to improve the user experience and develop new features.
• To conduct A/B testing and performance optimization to enhance site speed, functionality, and mobile responsiveness.
• To generate aggregated, anonymized statistics and reports for internal business purposes (these reports do not contain personally identifiable information).

4. How We Share Your Information

city4d does not sell or rent your personal information to third parties. We only share your data in the following limited circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• KYC and Identity Verification Services: To verify your age, identity, and document authenticity before approving withdrawals.
• Cloud Hosting Providers: To store data securely on servers with robust physical and digital security measures.
• Customer Support Tools: To provide live chat, email support, and ticket management systems.
• Analytics Providers: To track website usage, perform A/B testing, and generate performance reports (using anonymized data where possible).

All third-party service providers are contractually obligated to protect your data, use it only for the purposes specified by city4d, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory authorities, or government agencies if:

• Required by law, court order, subpoena, or other legal process.
• Necessary to comply with anti-money laundering (AML), counter-terrorism financing (CTF), or other regulatory obligations.
• Necessary to protect the rights, property, or safety of city4d, our members, or the public.
• Necessary to detect, prevent, or investigate fraud, security breaches, or illegal activity.

4.3 Business Transfers

In the event that city4d is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy, but only with your explicit consent.

5. Cookies and Tracking Technologies

city4d uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps the Platform remember your preferences and recognize you when you return.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and secure transactions. You cannot opt out of essential cookies without disabling the Platform entirely.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages are visited most often and whether you encounter error messages. This helps us improve site performance.
• Functionality Cookies: Remember your preferences (language, region, display settings) to provide a more personalized experience.
• Marketing Cookies: Track your browsing behavior across the Platform and other websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. You can opt out of marketing cookies through your browser settings.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect the functionality of the Platform. To learn more about managing cookies, visit your browser's help section or visit www.allaboutcookies.org for detailed guidance.

6. Your Privacy Rights

As a city4d member, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal information we hold about you. Contact support to submit an access request.
• Right to Correction: If any personal information we hold is inaccurate or incomplete, you can request that we correct or update it. You can update some information directly through your account settings.
• Right to Deletion: You can request that we delete your personal information, subject to legal and regulatory retention requirements. Note that deletion may result in account closure and loss of access to the Platform.
• Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format (e.g., CSV or JSON) for transfer to another service provider.
• Right to Object: You can object to the processing of your personal information for marketing purposes at any time by unsubscribing from marketing emails or contacting support.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact city4d's support team via live chat, email (support@city4d.cam), or WhatsApp. We will respond to your request within 30 days and may request additional information to verify your identity before processing the request.

7. Data Security Measures

city4d employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, the same encryption standard used by major financial institutions.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical access controls, 24/7 monitoring, and redundant backup systems.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees with access to member data are bound by confidentiality agreements.
• Two-Factor Authentication (2FA): Members can enable 2FA on their accounts for an additional layer of login security.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Incident Response Plan: In the unlikely event of a data breach, we have an incident response plan in place to contain the breach, notify affected members, and report the incident to relevant authorities as required by law.

While we take all reasonable measures to protect your personal information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Data Retention Policy

city4d retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: We retain account information, transaction history, and betting records for the duration of your membership and for a period of seven (7) years after account closure to comply with anti-money laundering (AML) regulations and tax reporting requirements.
• KYC Verification Documents: Copies of government-issued identification and proof of address are retained for seven (7) years after account closure as required by Indonesian financial regulations.
• Communication Records: Customer support transcripts and email correspondence are retained for three (3) years to resolve disputes and improve service quality.
• Marketing Data: If you have opted in to receive marketing communications, your contact information and preferences are retained until you unsubscribe or request deletion.
• Technical and Usage Data: Server logs, IP addresses, and anonymized usage data are retained for up to two (2) years for security monitoring and analytics purposes.

After the retention period expires, personal information is securely deleted or anonymized such that it can no longer be used to identify you. If you request deletion of your account and personal information before the standard retention period expires, we will delete what we can while retaining only the data necessary to meet our legal obligations.

9. Changes to This Privacy Policy

city4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will notify you by email (to the address registered on your account) and/or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this document will reflect the most recent revision.

Your continued use of city4d following the publication of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must stop using the Platform and contact support to request account closure and data deletion (subject to our retention obligations).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or city4d's data protection practices, please contact our support team using one of the following methods:

• Live Chat: Available 24/7 via the chat icon on any page (average response time: under 30 seconds)
• Email: support@city4d.cam (response time: under 4 hours during WIB business hours)
• WhatsApp: +62 811 0000 4444 (available 07:00–23:00 WIB, response time: under 5 minutes)
• In-App Messaging: Logged-in members can raise support tickets directly from the city4d platform (response time: under 1 hour)

For privacy-specific inquiries, please include "Privacy Request" in the subject line or message to ensure your inquiry is routed to the appropriate team. All customer support agents are native Indonesian speakers and can assist you in Bahasa Indonesia or English.